Due to health concerns no refunds, returns or exchanges can be made on earrings. All other items are eligible for return and refund with prior approval from MW Jewellery. Please request your return/refund within 14 days of receipt and provide your reason for return. Refund will be issued for merchandise only. Postage or carrier costs will not be covered. Products must be in a unused, re-sellable condition. Products that are not in the same condition as sent will not be refunded. Return of the item, in its original packaging and condition, must be via registered post with tracking. If a Customer of The Republic of Ireland returns can be sent by registered post with tracking and with the minimum insurance value, currently €320. MW Jewellery needs to be provided with the tracking number. Once the item is received, your refund will be issued via Stripe within 72 hours of receipt.

Faulty goods maybe be returned to us within 30 days of receipt and we shall arrange a refund or replacement. 

This returns policy is in accordance with The European Directive on Distance Selling (Directive 97/7/EC).